Legal
Privacy Policy
This Privacy Policy describes how RE Media Hub collects, uses, stores, and discloses information in connection with the platform and related services.
1. Data We Collect
RE Media Hub may process account and identity information, workspace configuration data, operational records (including orders, listings, scheduling activity, customer teams, portal users, referrals, loyalty rewards, invoices, deposits, and payment status), submitted files, brand assets, domain settings, notification preferences, support communications, and technical usage data necessary to operate and secure the service.
2. Google API Data
If you choose to connect Google Calendar, RE Media Hub requests access to identify the connected Google account, view the list of calendars available to that account, and create, update, or delete booking events on the selected or primary calendar. RE Media Hub uses this access only to provide appointment scheduling, availability coordination, and calendar sync features that are visible in the platform.
If you choose to connect Google Analytics, RE Media Hub requests access to identify the connected Google account, read available Google Analytics accounts, properties, and GA4 web data streams, read basic reporting data needed to test the connection, and create a GA4 web data stream when a workspace admin asks RE Media Hub to create one. RE Media Hub uses this access only to configure and verify GA4 tracking for workspace-controlled public pages such as order forms, portals, property websites, and download centers.
If you choose to connect Google Drive, RE Media Hub requests access to identify the connected Google account, browse folders and files available in Google Drive, view file metadata such as file name, file type, size, modified time, thumbnail, and web link, and download user-selected files for import into the workspace media library. RE Media Hub uses this access only for workspace-requested media import workflows.
If you choose to connect YouTube, RE Media Hub requests access to identify the connected Google account and upload workspace-selected listing videos to the connected YouTube channel. If you enable optional replacement or deletion cleanup, RE Media Hub may also request access to delete YouTube videos that were previously uploaded by this integration. RE Media Hub uses this access only for workspace-requested video publishing and cleanup workflows.
RE Media Hub may store OAuth tokens, connected Google account identifiers, selected calendar identifiers, synced event identifiers, Google Analytics account/property/stream identifiers, Measurement IDs, Google Drive file identifiers and metadata for imported media, YouTube video identifiers, YouTube video URLs, event links, and related sync status so integrations can remain connected and operate as configured. We do not sell Google user data, use Google user data for advertising, or transfer Google user data except as needed to provide and secure the service, comply with law, or honor a user-approved support request.
RE Media Hub's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
3. Payment and Checkout Data
When payments, invoices, deposits, saved payment methods, or membership billing are used, payment collection may be handled by connected payment providers such as Stripe, Square, or another provider configured by the workspace. RE Media Hub may process payment status, invoice and order identifiers, customer or provider IDs, transaction references, checkout session identifiers, setup intent identifiers, card brand, last four digits, expiration month and year, billing contact details, and related audit metadata.
Full card numbers and card security codes are handled by the payment provider and are not stored by RE Media Hub. Payment providers process payment data according to their own terms, security controls, and privacy policies.
4. Communications Data
The platform may process email addresses, phone numbers, message templates, notification preferences, delivery status, open or redirect tracking events, SMS provider message identifiers, callback payloads, password reset activity, portal invitations, support messages, and related timestamps to send and troubleshoot operational communications.
Workspace owners are responsible for configuring communications lawfully, including obtaining any required customer consent and honoring opt-out or preference requirements where applicable.
Mobile opt-in data and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes. SMS consent records and mobile phone numbers are used to provide requested operational messages and are not sold, rented, or shared for unrelated third-party advertising or promotional use.
5. How We Use Data
Information is processed to provide and administer the platform, authenticate users, maintain security, publish customer-facing pages, manage portals and downloads, deliver support, process billing and payments, operate integrations, send operational communications, comply with legal obligations, and improve service quality and reliability.
6. No Sale of Client Data
RE Media Hub does not sell, rent, trade, or broker your client list or client data. We do not disclose client data to data brokers or advertising networks for unrelated third-party marketing or profiling.
8. Retention
Information is retained for as long as necessary to provide the service, fulfill contractual obligations, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements, subject to applicable retention policies and backup cycles.
9. Security
We implement administrative, technical, and organizational safeguards designed to protect information against unauthorized access, use, alteration, and disclosure. No method of transmission or storage is completely secure, and absolute security cannot be guaranteed.
10. Marketing Communications
Where permitted by applicable law and/or where consent has been provided, RE Media Hub may send marketing communications regarding updates, offers, and announcements. Recipients may opt out at any time using unsubscribe instructions included in such communications.
11. Your Choices
Workspace owners may update account information, manage user and customer portal access, update notification preferences, change connected integrations, adjust public page settings, and submit data-management requests, subject to applicable law and operational limitations. For account-level requests, visit the Support page.
Users may disconnect Google integrations in RE Media Hub where available, revoke access from their Google Account permissions page, or contact support to request deletion of stored Google OAuth connection data, subject to legal and operational retention obligations.
Customer portal users may update supported profile, billing contact, notification, and saved payment method settings from the portal where those controls are enabled by the workspace.
Account Deletion and Retained Records
Workspace owners may initiate deletion from Settings → Company Settings → Account → Delete Account. We require the current password and a second confirmation to protect against unauthorized deletion. The reason selector includes Prefer Not to Say; feedback is not a condition of deletion. Users who cannot sign in, team members, and customer portal users may submit personal-account or data-deletion requests through Support. We may verify identity and authority before acting.
An owner request concerns the entire company workspace, including owner and team access, settings, listings, customers and their teams, orders, products, order forms, uploaded media, and public workspace pages. Owners should export needed information before requesting deletion. Personal-account requests do not automatically authorize removal of another person's or organization's shared records.
After the workspace owner confirms deletion, workspace access is disabled and cleanup starts automatically. The system removes active workspace data and stored integration credentials, stops workspace membership renewals, and removes exclusively owned files. Subscription cancellation remains separately available in Billing for users who want to keep their account. Independent subscriptions and content controlled by third-party providers remain subject to those providers' own terms and obligations.
Automatic cleanup normally completes within 48 hours. Cleanup starts without a fixed waiting period. We block new uploads, wait for active workspace work to finish, and verify file removal, cache cleanup and redaction from managed backups before recording completion. Quiet storage checks continue afterward to detect and remove late files. Temporary database, billing, storage, or cache failures are retried automatically. We do not report completed deletion until the cleanup steps have succeeded. We send a deletion-started email and a separate completion email. Contact Support if you need help with an unavailable account or delayed cleanup.
After completion, only a restricted Platform Admin deletion record is retained for 24 months. It contains the account name, email, company name, deletion reason and supplied feedback, request reference, request and completion dates, cleanup outcome, and email-delivery evidence. Minimal keyed identity and file markers are part of this record: they explain prior deletion at sign-in or a new registration, prevent old links from working, and suppress marketing to closed accounts. They are linkable identifiers, not anonymous data, and are not used to send marketing. The record contains no login credentials, media or recoverable workspace data. Access is restricted to authorized administration. A new registration creates a new account and does not restore deleted data.
Temporary cleanup inventories and backup-redaction plans are retained only while processing. Completion requires verified removal of workspace data from managed database and media backups while preserving other workspaces' data and recovery history. Processing inventories and redaction plans are then removed. A minimal encrypted safety copy of the deletion receipt, containing only internal workspace/request identifiers and dates, is kept for up to 90 days to prevent an older provider backup from reopening the workspace. It contains no name, email, feedback, credentials or media. Daily backups continue for active accounts; the general backup retention window does not permit retaining a completed deleted workspace. The 24-month deletion record and its keyed markers expire together, with backup copies redacted through the receipt-expiry workflow. Technical failures remain pending and retry; they are not recorded as completed cleanup.
Separate hosting-provider backups may contain whole-server recovery copies that are outside our managed database and media backup system. These copies follow the hosting provider's existing retention schedule; the managed-backup redaction described here does not selectively remove data from those copies.
Stored integration connections and credentials are removed. Where supported and accessible, we remove resources with exact app-owned links, including synced calendar events, app-uploaded YouTube videos and dedicated email-sending domain registrations. This does not delete your external provider accounts, billing records, customer-owned external records or independently published content. Shared provider grants and resources used by another workspace are preserved. If you have revoked provider access or a provider does not support removal, external content may require removal directly with that provider. Files still referenced by another workspace are preserved for that workspace. Independent payment, email and integration providers retain their own records under their policies and applicable obligations. These external records are outside our managed workspace storage and backup-redaction workflow. Shared-file and external-provider exceptions are identified in the deletion notice.
12. Policy Updates
RE Media Hub may revise this Privacy Policy from time to time. Any revisions will be posted on this page with an updated effective date.
13. Contact
For privacy inquiries or requests, visit the Support page.